Why we decided to develop Reply Now
Messaging is a significant part of daily life in the modern world. An average user uses messengers approximately 24-24 times a day, which means at least twice an hour. As popularity of messengers grows, businesses begin using them to reach their customers, improve brand awareness, promote and sell products and provide technical support.
Here are examples of using messengers for communication with customers. Many companies have official Facebook pages, and people contact them using Facebook Messenger. This includes answering questions, user support and feedback.
Another example is Viber Business Accounts. This solution lets companies integrate their Viber account with chat systems as JivoChat, Zendesk and other to balance the load between support agents. At the same time users have the same user experience as communicating in a common Viber chat.
However, there is one huge problem in using messengers to communicate with customers – messengers are designed for people and not for businesses.
A typical business may have several customer communication channels at the same time – email, Facebook page, Twitter, Instagram and a support desk. These channels may vary from company to company, but the truth is customers contact companies using the easiest way to do this.
Reply Now solves the problem with having all communication channels in one place. There is no need to monitor social networks and messengers for customer activity in different browser tabs and applications – everything is organized in one place.
All you need is to connect your social messaging accounts, organize a team and begin handling incoming chats with customers. Simple, yet fast and powerful, Reply Now offers integration with the most popular social networks and messengers, team work, assignments, rules, canned responses and much more.
Join Reply Now beta testing to become an early adopter and evangelist of the most powerful social messaging platform.